Complaints Procedure and Complaints Committee
If patients have questions or complaints or if they are unclear about their treatment, they can approach their therapist, the head of the unit or the manager responsible in the matter. But if a talk with any of these does not yield the desired clarity, or if you do not reach a satisfactory solution, you can discuss the issue with the patient ombudsperson and/or lodge a complaint.
A patient may discuss his/her issues with regard to the therapy/treatment received with the patient ombudsperson and/or lodge a complaint in writing with the complaints committee of Foundation Centrum '45.
If the patient so desires, mediation between complainant and defender can be arranged first. But the complaint can also be dealt with directly.
A concise version of the complaints procedure is available here; the full text of the procedure may be obtained from the complaints committee’s administrative secretary.
The complaints committee hears both parties, whereby each is given an opportunity to clarify the complaint. Complainant and defender can choose to be represented by another party of their choice. Within a few weeks the complaints committee will give its verdict on the matter in writing.