Through their representatives on the Patient Council patients of ARQ Centrum’45 can contribute actively to the policy-making and to the policy implementation in actual practice.
The powers of the Patient Council are defined in the Wet Medezeggenschap Cliënten Zorginstellingen [Client Participation Care Institutions Act (WMCZ)] and are laid down in the Partnership Agreement between the Patient Council and ARQ Centrum’45. Participation concerns in particular the general policy in matters of admittance, treatment and dismissal, policies on quality standards and the manner in which complaints are dealt with. The Patient Council constitutes the link between patients and the Board of Directors of ARQ Centrum’45 in general matters. The Patient Council does not mediate in matters pertaining to individual clients but it will be happy to show the correct procedures to be followed.
In order to function properly, it is not only necessary to have information 'from above'; no less necessary are signals from the grass roots, from the patients for whom the Patient Council was set up. That is why the Patient Council aspires to a balanced representation from the various locations and units.
The Client Council can also be contacted by email: firstname.lastname@example.org.