Patient ombudsperson

The patient ombudsperson acts independently from ARQ Centrum’45 and is pledged to secrecy.

The patient ombudsperson is employed by Foundation Patient Ombudsperson Mental Healthcare Utrecht [Stichting Patiëntenvertrouwenspersoon Geestelijke Gezondheidszorg Utrecht]. The patient ombudsperson acts independently from ARQ Centrum’45 and is pledged to secrecy. S/he will not discuss your situation with others without your consent.

The ombudsperson is only available for patients in de clinic of ARQ Centrum'45. Other patients can contact the complaints functionary 

The ombudsperson holds office hours in the clinic of ARQ Centrum’45 in Oegstgeest.. If you have queries about your legal position or disagree with your treatment or certain rules, you may request a personal talk with the ombudsperson: a.deen@pvp.nl or 06 - 559 102 70.
 

ARQ Centrum’45 is under an obligation to work together with the ombudsperson whenever a question or complaint is dealt with.